IMPORTANT INFORMATION FOR BUYERS

Important Information for Our Customers

Dear Customers!

We are happy to welcome you to our online store! Before purchasing, please carefully read the following important information to ensure a smooth and pleasant shopping experience.

1. Before Ordering

  • Please check the product details : Before finalizing your order, make sure that the selected products are correct, the size and color are correct. You can easily find the size that suits you best with the help of the size chart.
  • Add the product to your cart : Once you have found the product you want, add it to your cart and then select the "Checkout" button to complete your order.

2. Payment and Delivery

  • Payment options : In our web store you can pay by credit card (Visa, MasterCard), PayPal or bank transfer.
  • Free Shipping : All orders come with free shipping! Delivery will be within 1-2 business days, based on the shipping method chosen.
  • Parcel points : In addition to home delivery of products, you can also request delivery of packages to Packeta parcel points, where they can be picked up flexibly at a time of your choosing.

3. Return and Exchange Policy

  • Exchange due to size issue : If the product arrives in the wrong size and you need an exchange, you can return the product. Exchange is possible if the product is returned to us in perfect condition and in its original packaging.
  • Return process : The product must be returned to the return address at the buyer's own expense. Once the product has been received and checked, if the desired size is available, we will exchange it, if not, we will refund the money within 30 days.
  • Returning gifts : If the purchase was made as a gift, the same return policies apply and we will only accept the product if it arrives back to us in perfect condition.

4. Warranty and Quality Control

  • Product Warranty : We provide a 3-day warranty for the products, during which you can report any quality problems. If the product is defective, we will provide a refund or replacement.
  • Quality control : Before the products are shipped, each piece undergoes a thorough quality control, so only products in perfect condition reach customers.

5. Data protection

  • Data management : Our webshop respects the data protection rights of our customers. We use personal data exclusively for the purpose of processing orders and maintaining contact. Our data protection policy informs customers in detail about our data management practices.
  • Email notifications : Information related to your order (e.g. order confirmation, shipping notifications) will be sent via email.

6. Defective or Damaged Products

  • Damage to products during shipping : If the product is damaged during shipping, please notify our customer service immediately so that we can resolve the problem as soon as possible.
  • Quality Issues : If you experience any quality issues with the product, please notify us immediately at info@sancatti.com and we will help you resolve the issue quickly.

7. Contact

If you have any questions about your order, shipping, returns, or other services, please contact us:

8. News and Promotions

If you would like to be notified about our latest products, promotions and news, subscribe to our newsletter! This way you will always be up to date with the latest offers and promotions.

9. Any Problem

We are available for any problematic situation and strive to make the customer experience as good as possible. If you have any questions or problems, do not hesitate to contact us!

Thank you for choosing us! We trust that your shopping experience at the Sancatti online store will fully meet your expectations.